Política de envío

At Mad Woman, we take pride in offering our customers a seamless shopping experience, and that includes a comprehensive shipping policy. Please take a moment to review the following terms and conditions regarding shipping and delivery:

1. Tracking Numbers: For your peace of mind, we provide a tracking number via email for all orders. This number will allow you to monitor the progress of your shipment as it makes its way to you, using an insured express carrier.

2. Delays and Liability: While we strive for efficient deliveries, Mad Woman is not responsible for any delays incurred by our 3rd party shipping providers. The expected delivery dates are based on estimated timelines provided by these providers. Please note that our insurance coverage for your order ends once the package has been signed for. We cannot be held liable for lost shipments after the tracking status indicates that the package has been delivered. It's important to be aware that all applicable import duties, VAT, taxes, and similar charges are the sole responsibility of the receiving party. Please ensure that you are prepared for any customs-related fees in your respective country.

3. Delivery Attempts, Refused Shipments & Undeliverable Packages: Once your order has been shipped, it is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package when delivery is attempted. If a package is refused by the recipient, remains unclaimed, cannot be delivered after multiple delivery attempts, or is returned due to an incorrect address or failure to collect the shipment, Mad Woman will not be responsible for any resulting shipping charges, customs fees, return fees, or losses. Please note that not all international shipments can be returned to us, and in some cases, returned packages may be abandoned or destroyed by the carrier or customs authorities. No refunds or replacements will be issued for orders that are refused, unclaimed, or undeliverable due to circumstances within the recipient’s control.

4. Contact for Special Requests: We are here to accommodate your unique requests and preferences. If you have any additional or special requirements, don't hesitate to reach out to us via WhatsApp at +52 55 8035 7509 or via e-mail info@shopmadwoman.com.

5. Resolving Issues: While it's a rare occurrence, should any problematic situations arise with your international shipment, please rest assured that we are dedicated to finding a swift resolution. We will keep you informed at every step of the process, providing updates as we work to resolve any issues.

6. Agreement: By placing an order on our website, you are affirming your agreement to adhere to this shipping policy.